Order Inquiries

You are allowed to view and add products to the shopping cart as a guest. However, order can only be placed by sign in your registered account on UN.LIMITED. Please register here.

Please check below steps to place an order.

  1. Browse our website and search for item(s) you wish to buy.
  2. Choose the required size and/or preferred color. Next, select the quantity needed and click “Add to Basket“
  3. Click shopping cart icon on the top right at your screen to view items on cart. Review your order.
  4. Once finalized, click “Proceed to Check Out”.
  5. Confirm your default shipping address details. If you wish to use another address, click in the box “Deliver to Different Address” and fill in the required details.
  6. Select payment method and tick the Terms and Conditions box once confirmed and agreed.
  7. Click “Place Order”
  8. An automated confirmation order receipt will be sent to your email address once order has been successfully placed.

Notes:

  • For eGHL/S Pay Global, a confirmation order receipt will only be sent once payment made is successful.

We currently only accept Ringgit Malaysia (RM) as the official currency for all transactions.

Payment options to suit buyers’ preference as below:

  • eGHL (Credit/Debit Card, Online Banking, eWallet, Boost & PayPal)
  • S Pay Global

In the event of your order ran out of stock, an email will be sent to notify you. You are opted to cancel or to change your order if you prefer not to wait. We will offer you the best alternative or similar to the products. Should you decide to keep the same order and wait for us to replenish the stock, please be reminded that waiting time will probably exceeds the delivery schedule stated on the shipping and delivery policy.

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within 24 hours after your order has been confirmed and prior to shipment. Please note that the transaction fees charged by the payment card company is non-refundable. A deduction of 15% from your payment will be imposed as an administrative fees if cancellation made after 24 hours of order confirmation and prior to shipment. Please note that once your order has been shipped, you will not be able to cancel your order. We strictly will not refund your payment even if you return the products to us.

You are required to report missing item(s) in your parcel within 3 days after you have received  the parcel (date of POD is referred). We will not entertain any request beyond 3 days. Please contact our customer service for further assistance.

Any damages caused by the shipping are to be taken up by you with the shipping company. We will not assume any responsibility for lost packages. However, if the damage is done at our end, you can request a return or exchange.

For return and exchange information, please refer to the Return and Exchange Policy.

All goods sold are non-exchangeable and non-refundable. Under the circumstances where an unforeseen problem arises and requires a refund or exchange, we promise to work our best to resolve the situation for our customers. We reserve the right to accept or refuse any refund and exchange that do not meet our eligibility guidelines.

For bank refund transaction time, please allow 10-14 working days for the refund to be processed and completed.

Pre-orders require full payment to be made at checkout. Payment details such as your address and billing details are required. Please note that due to the nature of pre-order items, we will not be accepting cancellations.

  • We will deliver orders once they are available. Ordered items may arrive later due to unforeseeable circumstances.
  • If you order both in-stock and pre-ordered items, ALL items will be delivered at once when pre-ordered items are available.

Once you place an order with us, you agreed and accepted these terms & conditions.